Effective Date: Date of Electronic Signature
This VIP Travel Planning & Booking Service Agreement ("Agreement") is entered into between Zensseys ("Company") and the undersigned client ("Client").
SERVICE DESCRIPTION
The VIP Travel Planning & Booking Service is a premium travel planning and coordination service designed to provide personalized travel recommendations, itinerary development, booking assistance, reservation coordination, and travel support.
As part of this service, Zensseys may research, recommend, and assist with booking accommodations, transportation, tours, activities, cruises, vacation packages, and other travel-related services on behalf of the Client.
BOOKING & PAYMENT
VIP service fees must be paid in full before travel planning and booking services begin.
In addition to Zensseys service fees, the Client is responsible for all travel-related costs, including but not limited to accommodations, airfare, transportation, tours, activities, insurance, taxes, fees, and supplier-imposed charges.
CLIENT AUTHORIZATION
By signing this Agreement, the Client authorizes Zensseys to research travel options, prepare recommendations, and coordinate reservations based on the Client's instructions and approvals.
No travel reservations requiring payment will be finalized without the Client's authorization and payment approval.
CLIENT RESPONSIBILITIES
The Client agrees to provide accurate and complete information including:
• Full legal names exactly as they appear on government-issued identification
• Dates of birth
• Contact information
• Travel dates
• Destination preferences
• Budget requirements
• Passport and travel document information when applicable
The Client is responsible for reviewing all confirmations, itineraries, invoices, and travel documents upon receipt and notifying Zensseys immediately of any errors.
TRAVEL DOCUMENTS
The Client is solely responsible for obtaining and maintaining valid passports, visas, travel authorizations, vaccination documentation, identification, and any other entry requirements necessary for travel.
Zensseys does not guarantee entry into any country, destination, or transportation service.
TRAVEL INSURANCE
Travel insurance is strongly recommended for all travelers.
The Client acknowledges that travel insurance has been recommended and understands that unforeseen events may result in financial loss if adequate coverage is not obtained.
RESERVATIONS & SUPPLIER POLICIES
All reservations are subject to the terms, conditions, cancellation policies, and availability of the respective travel supplier.
The Client understands that airlines, hotels, resorts, cruise lines, tour operators, transportation providers, and other suppliers may impose restrictions, penalties, fees, or cancellation charges beyond the control of Zensseys.
CHANGES & CANCELLATIONS
Once reservations have been confirmed, changes or cancellations may result in supplier penalties, fare differences, administrative fees, loss of deposits, or non-refundable charges.
The Client is responsible for all supplier-imposed fees and penalties associated with changes or cancellations.
Zensseys will make reasonable efforts to assist with changes when possible but cannot guarantee supplier flexibility or refunds.
COMMUNICATION & RESPONSE TIMES
Timely communication is essential to securing pricing and availability.
The Client acknowledges that travel pricing and inventory may change between recommendation and booking.
Zensseys is not responsible for price increases, sold-out inventory, or supplier changes resulting from delayed client decisions or responses.
THIRD-PARTY SUPPLIERS
Zensseys acts as an independent travel advisor and intermediary between the Client and travel suppliers.
Airlines, hotels, cruise lines, resorts, tour operators, transportation providers, and other travel suppliers are independent third parties and are not owned, managed, or controlled by Zensseys.
Zensseys is not responsible for supplier actions, service failures, cancellations, schedule changes, overbookings, injuries, losses, damages, delays, bankruptcies, labor disputes, weather disruptions, or any circumstances beyond its control.
RECOMMENDATION DISCLAIMER
Travel recommendations are based on professional research, industry knowledge, destination expertise, and the information provided by the Client.
Zensseys does not guarantee satisfaction with any specific destination, accommodation, attraction, restaurant, transportation provider, or travel experience.
REFUND POLICY
VIP planning fees compensate Zensseys for professional expertise, research, planning, coordination, booking assistance, and administrative services.
VIP planning fees are non-refundable once services have commenced.
Supplier refunds, when available, are governed solely by the supplier's policies and timelines.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Zensseys shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from travel decisions, supplier actions, travel disruptions, government restrictions, public health events, weather events, natural disasters, transportation delays, lost luggage, injuries, financial losses, or any event beyond the reasonable control of Zensseys.
ELECTRONIC SIGNATURE
By electronically signing this Agreement, the Client acknowledges that:
• The Client has read and understands this Agreement.
• The Client agrees to all terms and conditions contained herein.
• The Client understands that travel involves inherent risks and changing circumstances.
• The Client accepts responsibility for travel documents, travel decisions, and compliance with supplier requirements.
• The electronic signature shall have the same legal effect as a handwritten signature.
• The Client is at least 18 years of age and legally authorized to enter into this Agreement.
